INNtelligent CRM, LLC
A Texas Limited Liability Company
Effective Date: May 1, 2026 | Date of Last Revision: May 1, 2026
INNtelligent CRM, LLC, a Texas limited liability company (“INNtelligent,” “we,” “us,” or “our”), provides its cloud-based customer relationship management platform and related services (collectively, the “Service”) to its clients through the INNtelligent website and associated applications (the “Site”), subject to this Terms of Service Agreement (“TOS” or “Agreement”). This Agreement is governed by the laws of the State of Texas.
BY CLICKING “I AGREE,” SIGNING AN ORDER FORM, OR ACCESSING OR USING THE SERVICE, CLIENT ACKNOWLEDGES THAT CLIENT HAS READ, UNDERSTOOD, AND AGREES TO BE BOUND BY THIS TOS, INCLUDING OUR PRIVACY POLICY AVAILABLE AT https://www.inntelligentcrm.com/privacy-policy/, WHICH IS INCORPORATED HEREIN BY REFERENCE.
If Client is entering into this TOS on behalf of a company, business, or other legal entity, Client represents that Client has the authority to bind such entity and its affiliates to this TOS, in which case the term “Client” refers to such entity and its affiliates. If Client does not have such authority or does not agree with this TOS, Client must not accept this TOS and may not use the Service.
CLIENT MAY NOT USE THE SERVICE IF CLIENT IS A DIRECT COMPETITOR OF INNTELLIGENT.
CLIENT MAY NOT USE THE SERVICE IF CLIENT IS UNDER THE AGE OF 18.
The “Service” includes:
(a) the Site;
(b) the INNtelligent CRM software platform and account features;
(c) all data, reports, text, images, sounds, video, and content made available through the Site and INNtelligent CRM accounts;
(d) any new features added to or augmenting the Service; and
(e) all enhancements, modifications, updates, and derivative works thereof.
Subject to Client’s compliance with all terms and conditions of this TOS, including all applicable payment obligations, INNtelligent grants Client a limited, non-exclusive, non-transferable right to access and use the Service solely for its intended internal business purpose during the term of Client’s active subscription.
Client agrees and acknowledges the following restrictions:
Except with respect to any “free trial” period expressly offered by INNtelligent, Client will be required to select a payment plan and provide valid payment instrument information accepted by INNtelligent. Client represents and warrants that all payment information provided is true, complete, accurate, and current, and that Client is authorized to use the payment instrument.
Client authorizes INNtelligent to charge Client’s payment instrument in advance on a periodic basis (monthly or annually, as applicable) in accordance with the terms of Client’s selected payment plan, until Client’s account is terminated in accordance with this TOS.
All charges are final, non-cancelable, and non-refundable, except that if INNtelligent terminates Client’s account without cause, Client will be entitled to a prorated refund of any unused prepaid subscription amounts.
INNtelligent CRM reserves the right to change, modify, or adjust its pricing, fees, and subscription rates at any time. INNtelligent will provide Client with at least thirty (30) days’ prior written notice of any pricing change via email to the address on file or through a prominent notice within the Service. Any pricing change will take effect in the Client’s next billing cycle that begins after the expiration of the thirty (30) day notice period. Client’s continued use of the Service after the new pricing takes effect constitutes Client’s acceptance of the revised pricing. If Client does not agree to the new pricing, Client must terminate the account in accordance with Section 11 (Termination) before the new pricing takes effect.
All fees are exclusive of applicable federal, state, local, or other governmental taxes, levies, or duties. Client is responsible for paying all such taxes associated with Client’s purchases, excluding taxes based on INNtelligent’s net income.
Subject to the limited rights expressly granted herein, INNtelligent and its licensors reserve all rights, title, and interest in and to the Site and Service, including all related intellectual property rights, including without limitation copyrights, trademarks, trade secrets, and patents. No license or right to use any trademark or service mark of INNtelligent or any third party is granted to Client in connection with the Service.
All comments, feedback, information, ideas, or materials that Client submits through or in association with the Site or Service shall be considered non-confidential and non-proprietary. By submitting such content, Client:
(i) represents and warrants that INNtelligent’s use of the submission does not breach any agreement or infringe any third-party rights;
(ii) grants INNtelligent an irrevocable, perpetual, worldwide, royalty-free license to use such submissions in any manner; and
(iii) waives all privacy and moral rights related thereto.
“Confidential Information” means the terms of this TOS, Client’s content and data, each party’s proprietary technology, business processes, technical product information, designs, all communications between the parties regarding the Service, and any information clearly identified in writing as confidential at the time of disclosure.
Confidential Information does not include information that:
(1) is or becomes publicly known without fault of the receiving party;
(2) is generally known in the industry prior to disclosure;
(3) the receiving party lawfully obtains from a third party not bound by confidentiality obligations; or
(4) is aggregate, anonymized data that does not contain personally identifiable or customer-specific information.
Each party agrees to:
(a) keep all Confidential Information strictly confidential;
(b) not use or disclose Confidential Information except as necessary to perform obligations under this TOS;
(c) protect Confidential Information with at least the same degree of care used to protect its own confidential information (but in no event less than reasonable care); and
(d) limit disclosure to authorized personnel on a need-to-know basis who are bound by confidentiality obligations no less protective than those in this TOS.
Client is solely responsible for maintaining the confidentiality of all login credentials and for all activities occurring under Client’s account. Client agrees to immediately notify INNtelligent at contact@inntelligentcrm.com within twenty-four (24) hours of discovering any unauthorized access, security breach, or compromise of Client’s login credentials.
INNtelligent reserves the right to access Client’s account to respond to technical support requests or to ensure proper functioning of the Service. INNtelligent has the right, but not the obligation, to monitor the Service, content, and Client’s content if required by law or if INNtelligent reasonably believes such monitoring is necessary to protect INNtelligent, the Service, or other clients.
INNtelligent will maintain commercially reasonable administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of Client’s data as further described in INNtelligent’s documentation.
Client agrees to comply with all applicable federal, state, and local laws, rules, and regulations in connection with Client’s access and use of the Service, including without limitation:
(i) INNtelligent is not acting as a business associate or subcontractor as defined under HIPAA;
(ii) the Service is not HIPAA-compliant; and
(iii) Client may not use the Service in any manner that would require INNtelligent or the Service to be HIPAA-compliant.
The Service may provide links or access to third-party websites, services, or resources (“Third-Party Services”). INNtelligent does not control, endorse, or assume any responsibility for Third-Party Services. Client acknowledges and agrees that INNtelligent shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of or reliance on any Third-Party Services. All dealings with third parties are solely between Client and such third party.
The Service may include features accessible via mobile devices, including uploading content, browsing the Service, and accessing features through a downloadable application (collectively, “Mobile Services”). Client’s wireless carrier’s standard charges, data rates, and other fees may apply. INNtelligent does not guarantee that all Mobile Services will be available on all carriers or devices.
Client represents and warrants to INNtelligent that:
(i) Client has full legal power and authority to enter into this TOS;
(ii) Client owns all Client content or has obtained all necessary permissions, releases, rights, and licenses required to post and use such content in connection with the Service;
(iii) Client’s content and use of the Service do not and will not infringe, misappropriate, or violate any third party’s intellectual property rights, rights of privacy or publicity, or any applicable law;
(iv) Client is eighteen (18) years of age or older; and
(v) all information provided to INNtelligent in connection with Client’s account is true, accurate, and current.
THE SERVICE, INCLUDING THE SITE, INNTELLIGENT CONTENT, AND ALL SERVER AND NETWORK COMPONENTS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND.
TO THE FULLEST EXTENT PERMITTED UNDER TEXAS AND APPLICABLE FEDERAL LAW, INNTELLIGENT EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
INNTELLIGENT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Client may cancel Client’s subscription by providing INNtelligent with at least thirty (30) days’ prior written notice via email to contact@inntelligentcrm.com. Cancellation will be effective at the end of the then-current billing period following the required notice period.
INNtelligent reserves the right to suspend or terminate Client’s account and access to the Service, with or without notice, for any reason, including if INNtelligent believes in good faith that Client has violated this TOS, failed to pay amounts due, or if INNtelligent discontinues the Service. INNtelligent will use commercially reasonable efforts to provide advance notice of suspension or termination where practicable.
Upon termination for any reason:
(a) all rights and licenses granted to Client under this TOS immediately terminate;
(b) Client must cease all use of the Service; and
(c) all Client content stored in the Service may be permanently deleted at INNtelligent’s sole discretion.
INNtelligent shall have no liability for deletion of Client content following termination.
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, INCLUDING THE LAWS OF THE STATE OF TEXAS:
(A) UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) WILL INNTELLIGENT, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE TO CLIENT OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF INNTELLIGENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(B) IN NO EVENT WILL INNTELLIGENT’S AGGREGATE LIABILITY TO CLIENT FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS TOS OR THE SERVICE EXCEED THE TOTAL AMOUNTS PAID BY CLIENT TO INNTELLIGENT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions, including certain U.S. states, do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages. To the extent that the laws of such jurisdictions apply, INNtelligent’s liability will be limited to the greatest extent permitted by applicable law.
Client agrees to defend, indemnify, and hold harmless INNtelligent, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys’ fees and accounting fees) arising out of or relating to:
(a) Client’s breach of this TOS;
(b) Client’s content;
(c) Client’s use or misuse of the Service;
(d) Client’s violation of any applicable law or regulation; or
(e) Client’s violation of any third-party rights.
INNtelligent will provide prompt written notice to Client of any claim subject to indemnification and reserves the right to assume exclusive control of the defense and settlement of any such matter. Client agrees to cooperate fully with INNtelligent in the defense of any such claim at Client’s expense.
If Client is a California resident, Client waives California Civil Code § 1542. If Client resides in another jurisdiction, Client waives any comparable statute or doctrine.
This TOS shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-laws principles. Subject to the arbitration provisions below, any legal action or proceeding arising out of or relating to this TOS that is not subject to arbitration shall be brought exclusively in the state or federal courts located in the State of Texas, and Client hereby irrevocably consents to personal jurisdiction and venue in such courts.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS CLIENT’S LEGAL RIGHTS AND REQUIRES INDIVIDUAL ARBITRATION OF DISPUTES.
Most concerns can be resolved quickly by contacting INNtelligent at contact@inntelligentcrm.com.
In the event INNtelligent is unable to resolve a dispute to Client’s satisfaction, Client and INNtelligent agree that any and all disputes, claims, or controversies arising out of or relating to this TOS, the Service, or the relationship between the parties — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory — shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, rather than in a court of general jurisdiction.
The arbitration shall be conducted in the State of Texas, unless the parties mutually agree in writing to another location. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction in Texas to prevent irreparable harm pending the outcome of arbitration.
ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY.
CLIENT WAIVES ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION.
THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.
INNtelligent reserves the right to identify Client as an INNtelligent user or customer and to use Client’s name, company name, logo, and trademarks for marketing or promotional purposes on the INNtelligent website and in communications and collateral materials provided to existing or potential INNtelligent customers, partners, and investors.
To opt out of this right, Client must notify INNtelligent in writing at contact@inntelligentcrm.com.
INNtelligent reserves the right to modify this TOS at any time. If INNtelligent makes material changes, INNtelligent will:
(a) update the “Date of Last Revision” at the top of this document;
(b) post the updated TOS on the Site; and
(c) use commercially reasonable efforts to notify Client via the Service user interface, email, or other reasonable means.
Any modifications will become effective upon the earlier of:
(i) Client’s use of the Site and/or Service with actual knowledge of the change; or
(ii) thirty (30) days after posting.
Client’s continued use of the Service after the effective date of any modification constitutes Client’s acceptance of the revised TOS.
This TOS, together with the Privacy Policy and any applicable Order Forms or Subscription Agreements, constitutes the entire agreement between Client and INNtelligent with respect to the Service and supersedes all prior and contemporaneous agreements, representations, and understandings of the parties.
If any provision of this TOS is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of this TOS shall continue in full force and effect.
The failure of INNtelligent to exercise or enforce any right or provision of this TOS shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of INNtelligent to be effective.
Client acknowledges that this TOS is a legally binding contract between Client and INNtelligent, notwithstanding that it is entered into electronically and is not physically signed by the parties.
Client may not assign or transfer this TOS, or any rights or obligations hereunder, without INNtelligent’s prior written consent.
INNtelligent may assign this TOS in connection with a merger, acquisition, or sale of all or substantially all of its assets without Client’s consent. Any assignment in violation of this section shall be void.
INNtelligent shall not be liable for any delay or failure to perform its obligations under this TOS to the extent such delay or failure is caused by circumstances beyond INNtelligent’s reasonable control, including without limitation acts of God, natural disasters, government actions, labor disputes, internet outages, or third-party service failures.
All legal notices to INNtelligent under this TOS must be in writing and delivered to:
INNtelligent CRM, LLC
Attn: Legal Department
contact@inntelligentcrm.com
INNtelligent may provide notices to Client via email to the address on file or through the Service interface.
This TOS is for the sole benefit of the parties hereto and their respective permitted successors and assigns. Nothing in this TOS, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever.
If you have any questions about this Terms of Service Agreement, please contact us at:
INNtelligent CRM, LLC
contact@inntelligentcrm.com
https://www.inntelligentcrm.com
© 2026 INNtelligent CRM, LLC. All rights reserved.
