Privacy Policy

INNtelligent CRM, LLC. A Texas Limited Liability Company

Effective Date: May 1, 2026 | Date of Last Revision: May 1, 2026

Your privacy matters to us.

This Privacy Policy explains what information INNtelligent CRM, LLC collects, how we use it, how we protect it, and the choices you have regarding your information. Please read it carefully.

1. Introduction and Scope

INNtelligent CRM, LLC (“INNtelligent,” “we,” “us,” or “our”) is a Texas limited liability company that operates a cloud-based customer relationship management platform and related services (collectively, the “Service”).

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website at https://www.inntelligentcrm.com (the “Site”), use the Service, or otherwise interact with us.

This Privacy Policy applies to all users of our Site and Service, including registered account holders, trial users, and visitors.

By accessing or using our Site or Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

This Privacy Policy is incorporated into and forms part of our Terms of Service Agreement. Capitalized terms not defined herein have the meanings given in the Terms of Service.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

When you register for an account, purchase a subscription, or contact us, we may collect:

  • Full name and job title
  • Business name, address, and contact details
  • Email address and phone number
  • Login credentials (username and password, stored in hashed form)
  • Payment and billing information (processed by our PCI-compliant payment processors; we do not store full card numbers)
  • Content and data you upload, enter, or store within the Service (“Client Content”)
  • Communications you send to us, including support requests and feedback

2.2 Information Collected Automatically

When you visit our Site or use the Service, we automatically collect certain technical information, including:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Device identifiers and hardware model
  • Pages visited, features used, and actions taken within the Service
  • Date, time, and duration of visits and sessions
  • Referring URLs and search terms used to find our Site
  • Error logs and performance data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect this information.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Payment processors
  • Identity verification and fraud prevention services
  • Marketing partners and lead generation sources
  • Publicly available sources, such as business directories

2.4 Information We Do Not Collect

We do not knowingly collect or request sensitive personal information such as Social Security numbers, government-issued identification numbers, financial account numbers, health or medical information, or biometric data through our Service.

If you believe any such information has been inadvertently submitted, please contact us immediately at contact@inntelligentcrm.com.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Operating the Service

  • Creating and managing your account
  • Processing transactions and billing
  • Delivering the features and functionality of the Service
  • Providing customer support and responding to inquiries
  • Sending transactional communications

3.2 Improving and Developing the Service

  • Analyzing usage patterns and performance
  • Diagnosing technical issues and bugs
  • Developing new features and enhancements
  • Conducting internal research and analytics

3.3 Marketing and Communications

  • Sending promotional emails and newsletters
  • Informing you of new features, offers, and events
  • Personalizing content and recommendations

You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us at contact@inntelligentcrm.com.

3.4 Legal and Compliance Purposes

  • Complying with applicable laws and regulations
  • Enforcing our Terms of Service and agreements
  • Detecting and preventing fraud and security incidents
  • Responding to lawful requests from authorities
  • Protecting the rights and safety of users and the public

4. Legal Bases for Processing

We process personal information on the following legal bases, as applicable:

  • Contractual Necessity: Processing required to perform our obligations under the Terms of Service.
  • Legitimate Interests: Processing necessary for improving the Service, preventing fraud, and ensuring security.
  • Legal Obligation: Processing required to comply with laws.
  • Consent: Where processing relies on your consent.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5.1 Service Providers and Vendors

  • Cloud hosting and infrastructure providers
  • Payment processors and billing platforms
  • Email delivery and communication services
  • Analytics and monitoring tools
  • Customer support platforms

5.2 Business Transfers

If INNtelligent is involved in a merger, acquisition, asset sale, financing, or other corporate transaction, your personal information may be transferred as part of that transaction.

5.3 Legal Requirements and Protection

  • Comply with legal obligations and government requests
  • Enforce our agreements
  • Protect rights, property, and safety
  • Prevent fraud, security, and technical issues

5.4 With Your Consent

We may share your information with third parties when you have given explicit consent.

5.5 Aggregate and De-Identified Data

We may share anonymized or de-identified data for research, analytics, benchmarking, or marketing purposes.

6. Data Retention

  • Account data retained while account remains active
  • Client Content retained during account activity
  • Billing records retained for seven (7) years
  • Marketing preferences retained indefinitely
  • Analytics data may be retained in de-identified form

7. Data Security

INNtelligent maintains commercially reasonable administrative, physical, and technical safeguards to protect personal information.

  • Encryption of data in transit using TLS
  • Encryption of sensitive data at rest
  • Role-based access controls
  • Regular security assessments
  • Incident response procedures
  • Employee training on privacy and security

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Site and Service.

8.1 Types of Cookies We Use

  • Strictly Necessary Cookies
  • Performance and Analytics Cookies
  • Functional Cookies
  • Marketing Cookies

8.2 Managing Cookies

You may control cookies through your browser settings. Disabling cookies may affect the functionality of our Site or Service.

9. Third-Party Websites and Services

The Service may contain links to third-party websites or services not operated by INNtelligent.

We encourage you to review the privacy policies of any third-party services you access.

10. Children’s Privacy

The Service is not directed to individuals under the age of 18.

We do not knowingly collect personal information from minors.

11. Your Privacy Rights

11.1 Rights Available to All Users

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Request data portability
  • Opt out of marketing communications

11.2 Texas Data Privacy Rights

Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA).

11.3 California Residents

California residents may have additional rights under the CCPA and CPRA.

11.4 How to Exercise Your Rights

To exercise your rights, please contact us at contact@inntelligentcrm.com.

12. Interstate and International Data Transfers

INNtelligent is headquartered in Texas, and your information may be processed and stored in the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.

  • Update the “Date of Last Revision”
  • Post the revised Privacy Policy on our Site
  • Notify users through email or Service notices

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

INNtelligent CRM, LLC
Attn: Privacy
contact@inntelligentcrm.com
https://www.inntelligentcrm.com