Your privacy matters to us.
This Privacy Policy explains what information INNtelligent CRM, LLC collects, how we use it, how we protect it, and the choices you have regarding your information. Please read it carefully.
INNtelligent CRM, LLC (“INNtelligent,” “we,” “us,” or “our”) is a Texas limited liability company that operates a cloud-based customer relationship management platform and related services (collectively, the “Service”).
This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website at https://www.inntelligentcrm.com (the “Site”), use the Service, or otherwise interact with us.
This Privacy Policy applies to all users of our Site and Service, including registered account holders, trial users, and visitors.
By accessing or using our Site or Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
This Privacy Policy is incorporated into and forms part of our Terms of Service Agreement. Capitalized terms not defined herein have the meanings given in the Terms of Service.
This Privacy Policy applies to personal information for which INNtelligent acts as the controller, meaning information we collect about our account holders, their personnel, trial users, and Site visitors. It does not govern the personal information that our business clients submit to or store in the Service about their own customers, guests, or contacts (“Client Content”). With respect to Client Content, our client is the controller and INNtelligent acts only as a processor or service provider, processing such information on the client’s behalf and in accordance with the Terms of Service and the client’s instructions. If you are an individual whose personal information appears in Client Content, please direct your privacy requests to the business client that uploaded your information, and we will support that client in responding.
We collect information in the following ways:
When you register for an account, purchase a subscription, or contact us, we may collect:
When you visit our Site or use the Service, we automatically collect certain technical information, including:
We use cookies, web beacons, pixel tags, and similar tracking technologies to collect this information.
We may receive information about you from third parties, including:
We do not request or intentionally collect sensitive personal information such as Social Security numbers, government-issued identification numbers, financial account numbers, health or medical information, or biometric data through our Service.
If you believe any such information has been inadvertently submitted, please contact us immediately at contact@inntelligentcrm.com.
Clients are responsible for ensuring they do not upload or store Social Security numbers, payment card numbers, or other prohibited or sensitive information in the Service, consistent with the Terms of Service. INNtelligent does not control, and is not responsible for, the categories of information that clients choose to include in Client Content.
We use the information we collect for the following purposes:
You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us at contact@inntelligentcrm.com.
We process personal information on the following legal bases, as applicable:
We do not sell or share personal information as those terms are defined under applicable privacy laws, unless described in this Privacy Policy and unless we provide any legally required notice and opt-out rights.
We disclose personal information to these service providers and vendors only as necessary for them to provide services to us or on our behalf. These service providers and vendors are bound by written agreements requiring them to protect personal information and to use it only to provide services to us, and not for their own independent purposes.
If INNtelligent is involved in a merger, acquisition, asset sale, financing, or other corporate transaction, your personal information may be transferred as part of that transaction.
We may share your information with third parties when you have given explicit consent.
We may share anonymized or de-identified data for research, analytics, benchmarking, or marketing purposes. We maintain de-identified data in de-identified form, do not attempt to re-identify it except as permitted by law to test the effectiveness of our de-identification measures, and contractually require recipients of de-identified data not to attempt to re-identify it.
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements, after which we delete or de-identify it. Client Content is retained and deleted in accordance with the Terms of Service and the applicable client’s instructions.
INNtelligent maintains commercially reasonable administrative, physical, and technical safeguards to protect personal information.
In the event of a security incident affecting personal information, we will provide notices to affected individuals, business clients, regulators, or other parties as and to the extent required by applicable law. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials and for notifying us promptly of any suspected unauthorized access to your account.
We use cookies and similar technologies to operate and improve our Site and Service.
You may control cookies through your browser settings. Disabling cookies may affect the functionality of our Site or Service.
The Service may contain links to third-party websites or services not operated by INNtelligent.
We encourage you to review the privacy policies of any third-party services you access.
The Service is not directed to individuals under the age of 18.
We do not knowingly collect personal information from minors.
Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA). These may include the rights to confirm whether we process your personal information and to access it, to correct inaccuracies, to delete it, to obtain a portable copy, and to opt out of targeted advertising, the sale of personal information, and certain profiling.
If we decline to act on your request, you may appeal our decision by contacting us at contact@inntelligentcrm.com and stating that you are appealing our decision. If your appeal is denied, you may contact the Texas Attorney General.
If your personal information was submitted to the Service by one of our business clients as Client Content, please direct your request to that client. We will assist the client in responding to your request as required by applicable law and our agreements with that client.
California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These may include the right to know what personal information we collect, use, disclose, sell, or share; the right to access personal information; the right to correct inaccurate personal information; the right to request deletion of personal information; the right to opt out of the sale or sharing of personal information; and the right to limit the use and disclosure of sensitive personal information where required by applicable law.
We will not discriminate against you for exercising your privacy rights. You may use an authorized agent to submit a request on your behalf. We may require verification of the agent’s authority and your identity before processing the request.
To exercise your rights, please contact us at contact@inntelligentcrm.com. We will respond to verifiable requests within the time required by applicable law and may extend that period where permitted. We may need to verify your identity before fulfilling your request and may decline requests as permitted by law.
INNtelligent is headquartered in Texas, and your information may be processed and stored in the United States.
If you access the Service from outside the United States, you understand that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction, and you consent to that transfer and processing.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
INNtelligent CRM, LLC
Attn: Privacy
contact@inntelligentcrm.com
https://www.inntelligentcrm.com
